software will be provided at least twice a year with
all the new and updated features added to ScotWeave during the
12 month period included.
on any additional ScotWeave software purchased within the 12 month
access to ScotWeave technical personnel to answer and
resolve software/operational problems via telephone, e-mail, and/or
fix service to resolve
any software problems encountered while using ScotWeave. Most
software problems are resolved within a few days but this does
depend upon the nature of the problem.
updates to match updated software as required.
"software tailoring" service to modify ScotWeave
features to user requirements allows you to add features to ScotWeave
to fit in with your working practices. ScotWeave will attempt
to meet all reasonable requests but the time taken to add/modify
ScotWeave will depend upon the nature of the features involved.